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Chris Olson on Replacing 90 Roles with AI — and Growing Faster Than Ever

In this episode of The Next Next, I chat with Chris Olson, CEO of Mach 1. Chris discusses Mach 1's mission to transform businesses by integrating AI agents into their operations. Originating as a spin-out from TraceVision, Mach 1 helps companies leverage AI to automate tasks and significantly reduce operational costs.

The company was born out of Chris’ work at Trace running their sports highlights division, where he grew it from $1-200k in ARR in 2019 to tens of millions by the end of 2022. During that time, they automated their entire GTM function with AI agents (90 roles) while doubling sales, and it was so successful that it led to the spinout to become Mach 1, and help other companies do the same.

Fascinating how they were able to do this, and both exciting and scary in terms of what the future may hold.

Enjoy!

You can find it on your favorite podcast player, including Spotify, Youtube, and Apple.

Show notes:

00:00 Introduction to Chris Olson and Mach 1

00:14 The Origin Story of Mach 1

00:36 Chris Olson's Role at Trace

01:47 The Spin-Out to Mach 1

01:57 Overview of the Episode

02:23 Host Introduction and Show Purpose

03:59 Chris Olson's Background and Venture Capital Experience

04:24 Trace's Early AI Innovations

05:13 Transition to Youth Sports

08:16 Joining Trace Full-Time

13:04 Trace's Go-To-Market Strategy

17:14 Growth and Expansion of Trace

20:59 Leveraging AI for Operational Efficiency

26:57 Building In-House AI Tools

33:17 Scaling Down with AI Agents

36:15 Employee Satisfaction and Cultural Lessons

36:35 Managing Internal Dynamics with AI

37:06 Trace's Business Model and AI Integration

38:50 Communicating AI Changes to Employees

40:01 Challenges and Downsides of AI Transition

41:42 Broader Applications of AI Beyond Trace

43:31 Structuring the Spin-Out

47:47 Early Days of Mach One

49:52 Future of SaaS and AI Integration

57:18 Managing AI in Business Operations

01:05:57 Education and Support for AI Transition

01:07:45 Conclusion and Contact Information

Prior Episodes

Episode 1: Rob May, 4x founder with over 100 AI investments - youtube, apple, spotify

Episode 2: Navigating Transitions with Steve Schlafman - youtube, apple, spotify

Episode 3: Exploring the Future of AI and Gaming with Kayla Comalli from Lovelace Studio - apple, spotify

Episode 4: Redefining Work: A Conversation with Sahil Lavingia - youtube, apple, spotify

Episode 5: Wistia's Path to Independence: An Interview with Chris Savage - youtube, apple, spotify

Episode 6: Building a Balanced Business: Mike Salguero on Scaling ButcherBox Thoughtfully (to $500m+) - youtube, apple, spotify

Episode 7: AI-Driven Parenting Support: Exploring Happypillar with Mady Mantha - youtube, apple, spotify

Episode 8: Navigating Ambition, Family, and AI with Brian Balfour of Reforge - youtube, apple, spotify

Episode 9: Navigating the AI Learning Curve with Paul Heayn - youtube, apple, spotify

Episode 10: Revolutionizing Project Management with AI: A Conversation with Shawn Harris - youtube, apple, spotify

Episode 11: Sara Remsen and the Rise of Agent Innovation at Melodi - youtube, apple, spotify

Episode 12: AI and Fitness: A New Era with HYBRD's Founders - youtube, apple, spotify

Episode 13: Creative Disruption: How AI is Reshaping Film and Gaming with Bharat Vasan - youtube, apple, spotify

Episode 14: AI Revolution in Lending: A Chat with EnFi CTO Scott Weller - youtube, apple, spotify

Episode 15: Uday Chandra's Singular Vision: Small Teams, Big Impact with AI - youtube, apple, spotify

Episode 16: AI Agency Insights with Jay Singh: Building the Future with Casper Studios - youtube, apple, spotify

Episode 17: Building Financial Wellness: Reagan Bonlie on Nudge Money and Credit Unions - youtube, apple, spotify

Episode 18: Steve Krouse on Val Town's Vision for Collaborative Coding - youtube, apple, spotify

Episode 19: Building a Better Healthcare System with AI: Featuring Sunita Mohanty of Vibrant Practice - youtube, apple, spotify

Episode 20: Megan Lightcap on Slow Ventures' Creator Fund - youtube, apple, spotify

Episode 21: The Evolution of Storytelling: Gregg Spiridellis on Technology and Creativity - youtube, apple, spotify

Episode 22: AI, Venture Capital, and the Future of Work: A Talk with Hadley Harris - youtube, apple, spotify

Episode 23: Andrew Lau: Leading Jellyfish and Embracing AI in Engineering - youtube, apple, spotify

Episode 24: Building SwingVision: An AI-Powered Revolution in Racket Sports - youtube, apple, spotify

Episode 25: From Art to AI: Yohei Nakajima's Unique Path - youtube, apple, spotify

Episode 26: Jeremy Crane on Navigating Product Leadership in an AI Era - youtube, apple, spotify

Episode 27: Building a Winning Team: Leveraging AI in Sports with Jason Syversen - youtube, apple, spotify

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